Frequently Asked questions

Frequently Asked Questions

Do you offer glass laser cutting services?

Yes. We can laser cut glass materials such as fused silica, quartz, and more with up to 3mm thickness.

Do you offer glass coatings?

Yes. You can choose from different coatings such as anti-fog coatings, anti-reflective coatings, anti-glare coatings, metal plating, and more.

What is the maximum optic size you can manufacture?

We can manufacture optics with up to 26 inches or 660mm diameter. This will also depend on the shape requirements. You can contact us for custom shape needs.

Do you have an ultrasonic cleaning machines?

Yes. SXET have automated 8-station, 4-station manual, and the latest Elma ultrasonic cleaning system. We also have high-capacity drying systems that are capable of cleaning 18 inches or 450mm glass materials.

Is your factory equipped with cleanroom?

Absolutely. Our factory has Class 10,000 (ISO Class 7) and Class 1000 (ISO Class 6) cleanrooms.

 

Is your ultrasonic cleaning included in the ordering price?

Of course, all of our glass is ultrasonically cleaned during the cleaning process, so customers do not have to pay any additional fees.

What materials are available in your factory?

We manufacture all kinds of glass materials such as gorilla glass, sapphire glass, quartz glass, borosilicate glass, aluminosilicate glass, soda lime glass, and more.

How long does it take for you to provide a quote?

At SXET, we will review your needs thoroughly to make sure that we provide 100% customers satisfaction, meet your specification, and detailed quotation. That is why we can provide quotation within 2 to 7 business days.

How do I request for a quotation?

You can send us your specific requirements including size, shape, quantity, thickness, reflected or transmitted wavefront, and customization process.

How long do you confirm my order after my order confirmation?

Order confirmation takes up to 5 business days after you place an order.

What is your minimum order quantity?

MOQ will depend on different factors such as size. We can give larger minimum order quantity for small parts. Larger parts will also have smaller MOQ. At SXET, we provide flexible MOQ based on your requirements.

Do you ship orders to international clients?

Yes. We ship glass parts orders to over 120 countries from around the world. We ship through land, air, and sea freight.

Do you offer custom packaging?

Yes. We choose the safest packaging to protect your optical glass orders during shipping. We have standard packaging including PET-G containers, glassine envelope, cloth-lined envelope, optical tissue paper, and more. Custom packaging is also available.

What payment terms do you accept?

You can pay us through T/T, L/C, Wester Union, PayPal, and more. You can contact our customer service team for more details about our payment terms.

Do you offer high-volume orders?

Yes. Our latest manufacturing machines allow us to process high-volume orders at a competitive price.

What certifications do you have?

We are certified by ISO 9001:2015, ITAR, DFARS/NIST 800-171, Thomas Verified Supplier, Military and Defense Supplier, and more.

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